Job Summary

A software development firm is in need of a Telecommute Software Development Customer Support Representative.

Core Responsibilities of this position include:

• Tracking support tickets and activities in our CRM
• Delivering high quality customer service via phone, email, chat, social media and text messages
• Bringing innovation and creativity to the role and bring efficiency & effectiveness to the support team

Qualifications Include:

• 1-3 years of customer service experience
• Experience in a high call volume environment
• Excellent communication skills
• Ability to track support tickets and activities in our CRM
• Ability to deliver high quality customer service via phone, email, chat, social media and text messages
• Ability to bring innovation and creativity to the role and bring efficiency & effectiveness to the support team