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Wisconsin Customer Service Representative
Job Summary
A company is looking for a SHP Customer Service Representative I (Remote Option within member service area).
Key Responsibilities
- Ensure positive customer interactions with Medicare Advantage or Commercial/Marketplace members
- Research and resolve customer inquiries in a timely manner, escalating complex issues as needed
- Participate in ongoing training and coaching to enhance customer service skills
Required Qualifications, Training, and Education
- High school diploma or equivalent is required
- Two years of customer service experience is required
- Experience in high-pressure situations is preferred
- Associate or Bachelor's Degree in business administration is preferred
- State of Wisconsin Insurance Agent's license is optional
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COMPLETE JOB DESCRIPTION
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