Must be able to: Serve as manager for technical support team members. Provide 3rd level engineering support. Add process and alignment around installed system changes. Qualifications for this position include: Ability to travel to participate in customer site visits up to 5%
3+ years proven expertise. At least 6 years of experience in a support related, customer-facing role. Hands-on experience working in a leadership or escalations role. Strong understanding of Java, Python, and/or another programming language. Strong Linux skills - navigation and tools.
2 - 3 years experience working in a service-oriented, customer support, technical support or related field. Organizational skills with exceptional attention to detail. Able to work quickly and accurately. Familiarity with Apple and Microsoft Operating Systems.
Manage overall support and strategic direction of a large multi-national clients. Oversee day-to-day client management. Applicants must meet the following qualifications: Travelling onsite to client locations and delivering presentations.
Core Responsibilities of this position include: Providing remote systems integration support for end user problems using the latest remote access technologies as appropriate. Assisting with systems integration related escalations in support of remote service engineering team.
A staffing agency has a current position open for a Virtual Contact Center Chat Technical Support Representative. Must be able to: Interact with customers in response to inquiries, concerns, and requests about products and services.
A staffing agency has a current position open for a Telecommuting Contact Center Chat Technical Support Representative. Must be able to: Interact with customers in response to inquiries, concerns, and requests about products and services.
A global technology company is filling a position for a Remote Operational Excellence Program Sales Support Lead. Core Responsibilities Include: Meeting or exceeding client satisfaction and financial objectives during initiation and implementation of the program.
Ability to travel up to 25% of the time. 4+ years of industry experience in a client/professional services, sales engineer, senior support engineer, IT operations management, or senior engineer role. Knowledge of data communication concepts and technologies, specifically email and networking.
A digital product design platform is in need of a Remote Tier 2 Support Engineer. Must be able to: Directly respond to and engage qualified customer inquiries and requests. Compare, analyze, and escalate user requests to Product and Engineering teams.