Must be able to: Moderating the support inbox, ensuring customers and potential customers receive responses within 24 hours of submission. Take point on the WordPress. org forums for our core plugin offerings. Recording video walkthroughs highlighting plugin functionality.
Qualifications for this position include: Attending international bi-annual company retreats. 0-3 years of Customer Success/Support experience. Analytical mindset with ability to quickly recognize patterns. Able to master new software and systems effortlessly and quickly.
A technology company is in need of a Remote Enterprise TechnicalSupport Senior Analyst. Individual must be able to fulfill the following responsibilities: Taking ownership of technical issues. Participating in afterhours/on-call rotation.
A productivity monitoring software developer is filling a position for a Virtual TechnicalSupport Agent. Individual must be able to fulfill the following responsibilities: Maintain high-quality customer service and professionalism.
Must be able to: Support customers via GitHub, community, email or ticketing systems. Follow-through with customers and drive issues to resolution. Reproduce customer issues and test new product functionality. Qualifications Include:
Staff the support desk and help with users’ questions and needs. Coordinate support responses with other areas of the organization, Identify common support questions and issues and create canned responses and/or documentation to provide faster and better support to users.
A software product company needs applicants for an opening for a Remote Lead Support Specialist. Individual must be able to fulfill the following responsibilities: Providing world-class technical email and live-chat support. Ensuring customers get the fast, friendly, and personalized support.
A staffing company has an open position for a Remote Product Support Full Stack Developer in Nashville. Must be able to: Work in a setting with emerging technology. Deliver clean and elegant code. Qualifications for this position include: Annually attend a conference of your choice.
A telecommunications company is filling a position for a Remote Applications Support Analyst III. Core Responsibilities Include: Providing engagement in escalations and normal issue workflows. Working issues through to resolution.
A global web hosting provider is in need of a Telecommute Linux Support Specialist in Provo. Candidates will be responsible for the following: Delivering remarkable support experiences. Getting technical and provide creative solutions for complex problems.