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Associate Product Support Representative
Job Summary
A company is looking for a Product Support Representative - Tier 1 (RCM/Billing/Healthcare).
Key Responsibilities
- Provide support and technical solutions to clients on EMR platforms
- Manage client cases effectively, ensuring timely follow-ups and documentation
- Identify client needs and implement solutions while contributing to knowledge base content
Required Qualifications
- Bachelor's degree or relevant experience
- At least 2 years of software application support experience in a SaaS environment
- High technical aptitude with a proven track record in client support and troubleshooting
- Medical/Revenue Cycle Management experience preferred
- Working knowledge of EMR/EHR medical software applications is a plus
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COMPLETE JOB DESCRIPTION
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Company Overview
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