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Automotive Service Advisor
Job Summary
A company is looking for a Remote Service Advisor Diagnostics.
Key Responsibilities
- Answer inbound calls and tickets for the Dealer Network, providing automotive technical diagnostic direction
- Resolve dealer concerns through a defined six-step diagnostic process and perform follow-ups on existing tickets
- Communicate product issues and provide technical support to Quality, Engineering, and Technical Advisors as needed
Required Qualifications
- High School Graduate; automotive technician or engineering bachelor's degree preferred
- Minimum of 2 years of auto mechanic experience required
- 2-3 years of automotive repair experience
- Experience with electrification, BEV, PHEV, and hybrid vehicles preferred
- Knowledge of diagnostic and repair tools, dealer information software, and basic PC software
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COMPLETE JOB DESCRIPTION
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