Bilingual Customer Service Representative

Job Summary

A company is looking for a Bilingual (English/Spanish) Customer Service Support Representative.

Key Responsibilities

• Answer over 80 inbound calls daily from patients and insurance carriers, primarily assisting Spanish-speaking customers
• Initiate payment plans for patients with outstanding balances and resolve inquiries using multiple resources
• Maintain performance goals and achieve proficiency through a structured training program

Required Qualifications

• High School Diploma or equivalent
• Bilingual in English and Spanish is required
• Previous medical and/or call center experience is a plus
• Ability to work in a fast-paced environment and learn quickly
• Proficiency in navigating multiple computer applications and performing alpha-numeric data entry