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Bilingual Customer Service Representative
Job Summary
A company is looking for a Bilingual (English/Spanish) Customer Service Support Representative.
Key Responsibilities
- Answer over 80 inbound calls daily from patients and insurance carriers, primarily assisting Spanish-speaking customers
- Initiate payment plans for patients with outstanding balances and resolve inquiries using multiple resources
- Maintain performance goals and achieve proficiency through a structured training program
Required Qualifications
- High School Diploma or equivalent
- Bilingual in English and Spanish is required
- Previous medical and/or call center experience is a plus
- Ability to work in a fast-paced environment and learn quickly
- Proficiency in navigating multiple computer applications and performing alpha-numeric data entry
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COMPLETE JOB DESCRIPTION
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Company Overview
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