Bilingual Spanish Customer Service Representative

Job Summary

A company is looking for a Bilingual Spanish Call Center Customer Service Representative.

Key Responsibilities

• Serve as the primary contact for inquiries from NJ Family Care beneficiaries and community organizations
• Document enrollment requests, status changes, and grievances accurately
• Maintain proficiency in NJ Family Care program policies and provide accurate information to customers

Required Qualifications

• High School diploma or GED
• Basic understanding of a call center environment and customer service roles
• Ability to establish effective working relationships with diverse individuals
• Background and drug screening required
• Commitment to achieving results through knowledge and empathy