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Call Center Advisor Tier 1
Job Summary
A company is looking for a Call Center Advisor 1 - Tier 1 (Retail).
Key Responsibilities
- Provide first-tier customer service support for inbound calls, addressing client needs and issues
- Engage in active listening, confirm information, and provide solutions to customer inquiries
- Collaborate with other departments to resolve problems and advocate for customers
Required Qualifications
- High School diploma or G.E.D
- At least 1 year of customer service experience
- Familiarity with business apps and software programs, including Microsoft Suite and Google Suite
- Ability to work in a fast-paced, high-volume call center environment
- Capacity to troubleshoot basic technical issues
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COMPLETE JOB DESCRIPTION
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Company Overview
Company Company Name
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