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Contact Center Operations Manager
Job Summary
A company is looking for a Manager, Contact Center Vendor Operations.
Key Responsibilities
- Monitor interactions, workflow, and metrics to ensure adherence to performance, quality, and efficiency standards
- Collaborate with senior operations employees to resolve complex issues and improve contact center performance
- Manage daily operations of contact center teams, including planning, directing, and evaluating team performance
Required Qualifications
- Bachelor's degree and 5+ years of related experience, or equivalent experience
- 2+ years of supervisory experience preferred
- Knowledge of contact center operational processes and compliance requirements
- Experience in developing training materials and programs
- Ability to provide coaching and support for operational improvement
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COMPLETE JOB DESCRIPTION
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Company Overview
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