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Call Center Supervisor
Job Summary
A company is looking for a Call Center Supervisor to manage customer service agents and ensure team performance.
Key Responsibilities:
- Lead a team of 15-25 customer service agents handling inbound calls
- Coach and develop team members on customer service processes and best practices
- Manage metrics and performance criteria to enhance call center productivity
Required Qualifications:
- Minimum of 3 years of call center experience or 1 year of management experience
- Associate's degree or equivalent combination of education and experience
- Strong supervisory experience including staff development
- Advanced knowledge of Microsoft Office applications
- Proven ability to drive sales through team actions
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COMPLETE JOB DESCRIPTION
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Company Overview
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