Call Center Supervisor - FEMA Licensed

Job Summary

A company is looking for a Call Center Supervisor.

Key Responsibilities:

• Supervise call center staff to ensure quality standards and deadlines are met
• Interview, hire, and promote contact center staff
• Develop work schedules, evaluate job performance, and recommend appropriate personnel actions

Required Qualifications:

• Associate degree or equivalent work experience
• Minimum of 2 years of call center experience
• U.S. Citizenship
• Proficient in Microsoft Office suite
• Bachelor's degree in related field or 3-5 years of relevant professional experience