Claims Operations Manager

Job Summary

A company is looking for a Head of Claims Operations.

Key Responsibilities

• Improve the efficiency and effectiveness of claims operational support services
• Lead and mentor the Claims Operations team while managing performance and quality reviews
• Develop and maintain business processes, procedures, and service level agreements for claims support services

Required Qualifications

• Bachelor's degree or equivalent required; insurance certifications (AIC, CPCU, ARM or similar) are a plus
• Advanced experience in insurance industry operational/shared services support preferred
• Claims handling and/or management experience is a plus
• Proven track record of delivering excellent customer service
• Broad understanding of application development and support technologies