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Claims Customer Service Manager
Job Summary
A company is looking for a Manager, Claims Customer Service.
Key Responsibilities
- Manage a team of 12-15 associates to provide exceptional customer service and meet performance metrics
- Oversee call center operations, setting goals and ensuring team accountability for service quality
- Communicate with team members to provide coaching, feedback, and drive employee engagement
Required Qualifications
- Bachelor's Degree or a minimum of 4+ years of prior leadership experience
- Prior leadership experience in a contact center environment, preferably in claims
- Ability to analyze data and trends related to service levels
- Demonstrated effective coaching and feedback skills
- Excellent collaboration and communication skills
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COMPLETE JOB DESCRIPTION
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