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Cleo Guide Specialist
Job Summary
A company is looking for a Cleo Guide-Specialist.
Key Responsibilities:
- Serve as the primary point of contact for members, providing high-quality assistance and support
- Guide members through complex processes and collaborate on personalized family support plans
- Maintain accurate records of member interactions and contribute to the enhancement of support processes
Required Qualifications:
- Fluency in English and Italian, with a preference for candidates residing in Italy
- Experience in supporting parents, caregivers, or families, preferably with a background in healthcare or education
- Ability to creatively problem-solve and make decisions with autonomy
- Experience in navigating technology such as Google Suite, Front, and Slack
- A willingness to engage in continuous learning and improvement
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COMPLETE JOB DESCRIPTION
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