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Client Success Manager
Job Summary
A company is looking for a Client Success Manager to build and strengthen relationships with existing clients, ensuring their satisfaction, retention, and growth.
Key Responsibilities
- Develop and maintain strong relationships with key stakeholders within assigned accounts
- Proactively monitor client satisfaction and implement strategies to minimize churn
- Identify upsell and cross-sell opportunities within existing accounts and collaborate with sales and marketing teams
Required Qualifications
- Bachelor's degree in business administration, marketing, or a related field preferred
- Five (5) years of experience in customer success management within the SaaS industry
- Experience within the automotive industry is a plus
- Proficiency in CRM software (e.g., Salesforce) and other relevant tools
- Ability to adapt to changing priorities and business needs
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COMPLETE JOB DESCRIPTION
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