Job Summary

A company is looking for a Client Support Implementation Specialist.

Key Responsibilities:

• Configure new systems and features and train clients on how to use program effectively
• Monitor and respond to incoming support chats and tickets, assisting customers in problem-solving
• Manage testing bug fixes and software enhancements, and help with software upgrades

Required Qualifications:

• Minimum 2 years of experience working at a help line, both on the phones and in an administrative role
• Minimum 2 years of experience as an program Admin
• Bachelor's degree preferred
• Proficiency in using computers, internet browsers, and Microsoft Office products
• Project management skills will be a plus