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Customer Service Manager
Job Summary
A company is looking for a Customer Service Manager.
Key Responsibilities
- Oversee Customer Service tools, processes, and SOPs, focusing on continuous improvement and development
- Manage a team of 8, providing inspiration, coaching, and performance tracking through defined goals
- Ensure order management and customer inquiry resolution meet performance standards and business targets
Required Qualifications
- Minimum of 2 years in people management and 5+ years in a Customer Support role
- Advanced knowledge of relevant software and applications
- Fluent in English, with French as a plus
- Commercial mindset with a focus on exceeding business targets
- Excitement about working in a growing company with fast-growing brands
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COMPLETE JOB DESCRIPTION
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Company Overview
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