Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative for the West region.

Key Responsibilities

• Serve as the primary point of contact for customers, addressing inquiries and maintaining relationships
• Proactively manage orders and troubleshoot supply issues to optimize service delivery
• Provide feedback for process improvements to enhance the customer experience

Required Qualifications

• A minimum of 4+ years of customer service experience
• Experience in a client-facing role within an e-commerce environment preferred
• Previous experience working with ERP systems, preferably Netsuite
• Ability to work in a fast-paced environment while managing multiple priorities
• Must be located in the Pacific Time Zone and available to start at 8am EST