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Customer Success Operations Analyst
Job Summary
A company is looking for a Customer Success Operations Analyst for the Sales & Success team.
Key Responsibilities
- Collaborate with cross-functional stakeholders on customer segmentation and lifecycle management
- Ensure smooth operations and optimized processes for Customer Success and Renewals teams
- Develop and maintain dashboards and reports to track team performance
Required Qualifications
- 1-3 years of experience in an analytical or customer-facing role within SaaS
- Proficiency in Excel or Google Sheets
- Experience with Salesforce, Gainsight, or BI tools like Tableau (preferred)
- Familiarity with SQL and data querying (preferred)
- Knowledge of customer success best practices (preferred)
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COMPLETE JOB DESCRIPTION
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