Customer Success Operations Manager

Job Summary

A company is looking for a Manager, Customer Success Operations to enhance internal operations and drive process improvements within the Customer Success organization.

Key Responsibilities

• Expand reporting and analysis capabilities to gain insights on customer health and performance metrics
• Collaborate cross-functionally to standardize processes across the customer lifecycle and identify automation opportunities
• Manage systems related to Customer Success, ensuring data integrity and optimizing tool usage

Required Qualifications

• 5+ years of experience with Gainsight NXT and relevant operational roles in the SaaS industry
• Gainsight CS Admin Certification (Level 2 or Level 3 preferred)
• Basic SQL skills for data analysis and understanding of data structures
• Strong knowledge of Excel, including formulas and pivot tables
• Bachelor's degree in business and data analytics or equivalent experience preferred