Customer Support Engineer

This job has been removed

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Fri, Sep 08, 2023

This job expires in: 11 days

Job Category: Information Technology

Remote Level: 100% Remote

Employer Type: Employer, 100% Virtual Company

Job Summary

A company is looking for a Customer Support Engineer to provide technical support and resolutions for technical issues related to the product.

Key Responsibilities:

Act as the named representative for customers contacting the support help platform
Respond to customer inquiries and technical issues through various communication platforms
Diagnose and troubleshoot customer technical problems, escalate complex issues to the Customer Success team

Required Qualifications:

Familiarity with the product offerings and new developments
General understanding of hardware, software, and virtualization preferred
At least one year of customer support or sales experience

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