Job Summary
A company is looking for a Customer Support Representative who will provide personalized support to end-users and enterprise clients, troubleshoot technical issues, and maintain customer satisfaction.
Key Responsibilities:
- Deliver personalized and proactive support to customers through various communication channels
- Capture and record accurate client information using CRM tools
- Troubleshoot and escalate technical support incidents to next level support and engineering teams
Required Qualifications:
- 1-2+ years of recent experience providing multi-channel customer support on a software product
- Hands-on experience using multimedia editing software
- Familiarity with Zendesk or comparable CRM platforms
- Familiarity with Stripe or other payment processing systems
- Must have a stable, high-speed internet connection and appropriate remote work environment
