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Tech Support Supervisor
Job Summary
A company is looking for a Supervisor Tech Support to oversee day-to-day operations and lead a team of support agents.
Key Responsibilities
- Supervise and manage a team of help desk/call center agents, including hiring and performance management
- Manage daily operations to ensure adherence to service-level agreements and handle escalated customer inquiries
- Identify opportunities for process improvement and collaborate with other departments to implement solutions
Required Qualifications
- High School Diploma / GED (or higher)
- 2+ years of experience in a help desk or call center environment, with at least 1 year in a leadership role
- Intermediate level of proficiency with CRM and call center tools (e.g., ServiceNow, Genesys, or similar platforms)
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COMPLETE JOB DESCRIPTION
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