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Digital Customer Success Manager
Job Summary
A company in the Information Technology industry is looking for a Digital Customer Success Manager.
Position Responsibilities:
- Hire, coach and manage a world-class Customer Success team
- Ensure customers are maximizing their return on investment by implementing software to achieve their security objectives
- Identify risks and work with the account team to build a risk mitigation plan
Qualifications:
- 2+ years of experience in customer-centric teams such as Customer Success, Implementation, Engagement, Onboarding, or Business Development
- Proven track record of success in leading digital programs
- Experience with online subscription / SaaS products is a must
- Ability to quickly grasp and succinctly explain technological and business concepts
- Proven track record in managing enterprise customer relationships and delivering results
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COMPLETE JOB DESCRIPTION
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