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Digital Support Representative
Job Summary
A company is looking for a Digital Support Representative - Contractor.
Key Responsibilities
- Provide technical support for the Learning Site and associated digital products through phone, chat, and email
- Troubleshoot and resolve end-user issues related to platform functionality and access
- Document and update internal knowledge base articles to enhance team efficiency and customer self-service options
Required Qualifications
- 1 year of experience in customer support or technical support roles
- Experience in technical administrative support and/or technical call center preferred
- Experience with CRM software required; Salesforce preferred
- Ability to effectively communicate technical concepts to a nontechnical audience
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COMPLETE JOB DESCRIPTION
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Company Overview
Company Company Name
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