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Enterprise Customer Success Manager
Job Summary
A company is looking for an Enterprise Customer Success Manager.
Key Responsibilities
- Serve as the primary contact for enterprise brands & agencies to retain and grow a book of business valued at $1.7 - $2.0 million
- Oversee the customer lifecycle from post-sale to renewal, ensuring customers derive value at every stage
- Negotiate contracts and manage customer feedback to influence the product roadmap
Required Qualifications
- 5+ years in Customer Success or Account Management within a B2B SaaS environment
- Expertise in managing complex renewal cycles and driving expansion within enterprise accounts
- Experience in consultative selling and developing tailored solutions for clients
- Background in contract management and negotiation
- Strong decision-making abilities to prioritize customer needs effectively
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COMPLETE JOB DESCRIPTION
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