Enterprise Customer Success Manager

Job Summary

A company is looking for an Enterprise Customer Success Manager.

Key Responsibilities

• Serve as the primary contact for enterprise brands & agencies to retain and grow a book of business valued at $1.7 - $2.0 million
• Oversee the customer lifecycle from post-sale to renewal, ensuring customers derive value at every stage
• Negotiate contracts and manage customer feedback to influence the product roadmap

Required Qualifications

• 5+ years in Customer Success or Account Management within a B2B SaaS environment
• Expertise in managing complex renewal cycles and driving expansion within enterprise accounts
• Experience in consultative selling and developing tailored solutions for clients
• Background in contract management and negotiation
• Strong decision-making abilities to prioritize customer needs effectively