Enterprise Customer Success Manager

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Mon, Sep 18, 2023

This job expires in: 26 days

Job Category: Account Management

Remote Level: 100% Remote

Employer Type: Employer, 100% Virtual Company

Career Level: Experienced

Job Summary

A company is looking for an Enterprise Customer Success Manager.

Key Responsibilities:

Drive a 100% QoQ utilization growth of the customer portfolio under management while maintaining a high retention rate
Accelerate engagement with newly registered users and drive faster expansion and increased logo retention
Uncover additional growth and expansion opportunities within existing accounts

Required Qualifications:

Proven successful experience in localization operations or account management
5 years of experience in enterprise customer success or enterprise account management within B2B SaaS or a well-established translation company
Strong understanding of translation technologies
Strong data analysis skills
Eagerness for success and an aggressive mindset towards growth

COMPLETE JOB DESCRIPTION

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