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FinTech Support Technical Analyst
Job Summary
A company in the Financial industry is looking for a FinTech Support Technical Analyst.
Position Responsibilities
- Interact daily with FinTech customers to ensure timely and professional responses to their questions
- Organize data to develop learning materials, FAQ's, and other knowledge bases to improve delivery capabilities
- Drive new processes and liaise internally to drive the necessary outcomes
Required Qualifications
- 3+ years of experience in technical support, customer service, or payment operations
- Technical know-how and experience with API's, Webhooks, and other technical events
- SQL literate
- Ability to work on-call hours when needed
- Resilient in nature to pursue results
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COMPLETE JOB DESCRIPTION
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Company Overview
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