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Help Desk Support Lead
Job Summary
A company is looking for a Help Desk / Customer Support Lead to support the Department of Health and Human Services.
Key Responsibilities
- Provide helpdesk support to teams using OHS monitoring systems
- Track, analyze, and report on Help Desk performance and user satisfaction metrics
- Manage a Help Desk team and act as a liaison between end users and technical teams
Required Qualifications
- Bachelor's Degree or higher in Information Management, Information Systems, Computer Science, or equivalent field
- Experience supervising a Help Desk team and understanding multi-tiered help desk operations
- Experience with ServiceNow ticketing system for help desk operations
- Demonstrable experience with federal security standards related to user access and incident handling
- Basic database querying proficiency and working knowledge of RESTful API troubleshooting
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COMPLETE JOB DESCRIPTION
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Company Overview
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