Iowa Licensed Call Center Rep

Job Summary

A company is looking for a Call Center Representative to support customer inquiries and sales in a remote setting.

Key Responsibilities

• Support customer inquiries and insurance policy needs by answering questions and offering additional products
• Share expertise on products and services to ensure appropriate insurance coverage through benefits selling
• Care for customers recently in accidents by setting up new claim reports and demonstrating empathy

Required Qualifications

• A minimum of two years relevant work experience, or two years post-secondary education
• Property & Casualty license required for sales roles, with the opportunity to gain it during training
• Ability to multitask and navigate multiple computer systems
• Experience in customer service preferred
• Willingness to work a full-time schedule including evenings and weekends