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IT Help Desk Technician
Job Summary
A company is looking for an IT Help Desk professional to provide technical support and assistance.
Key Responsibilities
- Respond to support requests via IT ticketing system, phone, email, or in-person
- Provide technical assistance and support for hardware, software, and networking issues
- Document solutions and create knowledge base articles for future reference
Required Qualifications
- High school diploma or equivalent; associate or bachelor's degree in computer science or related field preferred
- 1-2 years of experience in IT support or related field
- Strong knowledge of Windows and iOS devices
- Preferred: CompTIA IFT, CompTIA A+ certificates or equivalent
- Strong working knowledge of Microsoft 365 applications, Azure AD, and Intune
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COMPLETE JOB DESCRIPTION
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Company Overview
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