IT Product Support Supervisor

Job Summary

A company is looking for a IT Product Support Supervisor.

Key Responsibilities:

• Provide functional direction to a team of software support analysts and technicians; act as mentor and coach to team members
• Identify the need for enhancements to existing products
• Implement and oversee work processes based on management definition

Required Qualifications:

• Bachelor degree in business administration, computer science, or other field related to functional work or role with 5 or more years of experience as a service desk/help desk manager OR demonstrated ability to meet the job requirements through a comparable number of years of applicable work experience
• Strong analytical and problem-solving skills required
• Experience with task scheduling and resource assignment required
• Experience with JIRA and Confluence preferred
• Adobe Experience Manager and/or Workfront Project Management experience is a plus