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IT Service Desk Analyst
Job Summary
A company is looking for an Analyst, Service Desk Support.
Key Responsibilities
- Provide level one support to associates and internal customers through various communication channels
- Log and manage incidents and requests in ServiceNow, ensuring timely resolution or escalation
- Create knowledge articles to enhance customer self-service and improve First Call Resolution
Required Qualifications
- Minimum of 3 years of experience in a Service Desk or similar environment
- Experience with TalkDesk and ServiceNow ITSM
- 4 years of college or equivalent experience preferred but not required
- IT Service Management (ITSM v3) or ITIL Certification preferred
- Proficient with Microsoft Office365 tools
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COMPLETE JOB DESCRIPTION
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Company Overview
Company Company Name
Headquarters Headquarters
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