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Member Support Representative
Job Summary
A company is looking for a Member Support Representative who excels in technology, problem-solving, and empathy, with a passion for nutrition.
Key Responsibilities:
- Troubleshoot, facilitate coach-member communication, report issues, educate members, monitor trends, suggest improvements, manage accounts, assist with operations and QA, and support special projects as needed
- Provide exceptional customer experiences via chat and email
- Handle at least 50+ communications daily between chat & email
Qualifications:
- High school diploma + 3 years in a customer service job or a BA degree
- Familiarity with ticketing systems, Stripe, G Suite, slack, customerio
- Ability to work with a diverse range of people
- Ability to type at least 50 words per minute with 90% accuracy
- Flexibility in work schedule, which includes ability to work weekends and holidays
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COMPLETE JOB DESCRIPTION
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Company Overview
Company Company Name
Headquarters Headquarters
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