Job Summary

A company is looking for a Level 1 Technical Support - NOC Engineering Specialist.

Key Responsibilities:

• Monitor client service availability and performance, proactively identifying potential disruptions and taking corrective actions
• Respond promptly to alerts and incidents, diagnosing and resolving technical issues to minimize service downtime
• Ensure up-to-date escalation matrix of clients and vendors is maintained

Required Qualifications:

• Bachelor's degree in Computer Science, or a related field (or equivalent work experience)
• Proven experience in a customer-facing technical support role, preferably in the VoIP or telecommunications industry
• Familiarity with ticketing systems, service monitoring tools, and remote support tools
• Strong commitment to delivering exceptional customer service and ensuring client satisfaction
• Knowledge and understanding of VoIP and SMS technologies, protocols, and industry best practices would be an advantage