Create a free account to begin your remote job search with our expert-vetted listings, resume tips, and career tools.
NOC Engineering Level 1 Technical Support Specialist
Job Summary
A company is looking for a Level 1 Technical Support - NOC Engineering Specialist.
Key Responsibilities:
- Monitor client service availability and performance, proactively identifying potential disruptions and taking corrective actions
- Respond promptly to alerts and incidents, diagnosing and resolving technical issues to minimize service downtime
- Ensure up-to-date escalation matrix of clients and vendors is maintained
Required Qualifications:
- Bachelor's degree in Computer Science, or a related field (or equivalent work experience)
- Proven experience in a customer-facing technical support role, preferably in the VoIP or telecommunications industry
- Familiarity with ticketing systems, service monitoring tools, and remote support tools
- Strong commitment to delivering exceptional customer service and ensuring client satisfaction
- Knowledge and understanding of VoIP and SMS technologies, protocols, and industry best practices would be an advantage
Register free for worksheets, guides, and on-demand coaching to support your job search.
COMPLETE JOB DESCRIPTION
The job description is available to subscribers. Subscribe today to get the full benefits of a premium membership with Virtual Vocations. We offer the largest remote database online...
Company Overview
Company Company Name
Headquarters Headquarters
Founded Founded
Website
Wikipedia Wikipedia URL
The company description is available to subscribers. Subscribe today to get the full benefits of a premium membership with Virtual Vocations. We offer the largest remote database online...
Learn how to research and connect with remote companies that match your values and skills.
