Remote Agent Experience Associate

Job Summary

A mental healthcare company needs applicants for an opening for a Remote Agent Experience Associate.

Candidates will be responsible for the following:

• Answering questions that are submitted to the support team by Real Estate Agents
• Answering all other tickets and emails that are received by real estate agents
• Escalating tickets to other departments such as Onboarding, Marketing, MLS, and Developers as necessary

Must meet the following requirements for consideration:

• 2-4 years previous experience in agent customer service, client success, or client relationship management
• Must have previous experience in the Real Estate industry
• Ability to quickly learn and understand complex real estate concepts
• Technically savvy with an ability to learn new technologies and concepts quickly