Remote Business Unit Customer Experience Analyst

Job Summary

An internet security company has an open position for a Remote Business Unit Customer Experience Analyst.

Core Responsibilities of this position include:

• Owning and managing the Qualtrics Experience Management platform
• Desiging and drafting surveys, dashboards, and reporting
• Driving clear outcome-driven strategies that support organizational goals and priorities

Position Requirements Include:

• Bachelor’s Degree with focus and/or experience relevant to the above duties
• Working experience with the Qualtrics platform
• Minimum of 2 years’ experience working in a survey writing, customer experience or similar role
• Minimum of 2 years’ experience developing surveys and dashboards, and customer survey maps
• Minimum of 2 years’ experience designing and executing customer research and data analysis
• Strong experience influencing cross-functional multidisciplinary teams