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Remote Contact Center Representative
Job Summary
A company is looking for a Contact Center Representative - Evening Remote Customer Service.
Key Responsibilities
- Connect prospective students to admissions offices via warm phone transfers and maintain lead conversion rates
- Meet established phone and conversion goals while accurately documenting lead data across multiple systems
- Provide exceptional customer service by managing time effectively and assisting with training and process changes
Required Qualifications
- 3+ years of previous call center/sales experience
- Experience working in a remote/hybrid role
- Availability to work Mon-Fri during specified evening hours
- Proficiency in Microsoft Office and internet navigation
- Strong phone skills with the ability to build rapport and resolve issues
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COMPLETE JOB DESCRIPTION
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Company Overview
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