Remote Contact Center Service Manager

Job Summary

A financial institution is seeking a Remote Contact Center Service Manager.

Core Responsibilities Include:

• Working with leadership and other managers to provide leadership and directio
• Managing the operations activities for the assigned functional area(s)/region(s)
• Being responsible for managing customer service staff in receiving customer inquiries and finding issues resolve

Applicants must meet the following qualifications:

• Bachelor's degree, or equivalent work experience
• Up to three years of relevant experience
• Strong customer service and problem-solving skills is ideal
• Basic knowledge of banking operations is expected
• Effective leadership skills are beneficial
• Working knowledge of computer applications used in area