Job Summary
A financial institution is seeking a Remote Contact Center Service Manager.
Core Responsibilities Include:
- Working with leadership and other managers to provide leadership and directio
- Managing the operations activities for the assigned functional area(s)/region(s)
- Being responsible for managing customer service staff in receiving customer inquiries and finding issues resolve
Applicants must meet the following qualifications:
- Bachelor's degree, or equivalent work experience
- Up to three years of relevant experience
- Strong customer service and problem-solving skills is ideal
- Basic knowledge of banking operations is expected
- Effective leadership skills are beneficial
- Working knowledge of computer applications used in area
