Register free for worksheets, guides, and on-demand coaching to support your job search.
Remote Customer Support Associate
Job Summary
A software and services company needs applicants for an opening for a Remote Customer Support Associate.
Candidates will be responsible for the following:
- Providing Tier 1 and Tier 2 support to customers, partners, and prospects via live chat, email, phone, and video
- Contributing to the authoring, editing, and updating of Knowledge Base documentation
- Working on internal strategic initiatives focused on continuously optimizing the customer experience
Required Skills:
- Passion for delivering awesome customer experiences
- Strong written and verbal communication skills
- Ability to collaborate cross-functionally with others
- Ability to work well under pressure in a fast-paced, fluid environment
- Prior experience in a customer support role for a SaaS platform is desired
- Experience using a support service desk tool such as Intercom to answer customer inquiries is ideal
Your first payment starts as low as $9.33 but only for the next 24 hours. Upgrade to Premium for full access to our tools, services, and job database.
COMPLETE JOB DESCRIPTION
The job description is available to subscribers. Subscribe today to get the full benefits of a premium membership with Virtual Vocations. We offer the largest remote database online...
Company Overview
Company Company Name
Headquarters Headquarters
Founded Founded
Website
The company description is available to subscribers. Subscribe today to get the full benefits of a premium membership with Virtual Vocations. We offer the largest remote database online...
Create a free account to begin your remote job search with our expert-vetted listings, resume tips, and career tools.
