Remote Federal Help Desk Manager

Job Summary

A technology service and digital transformation consulting firm needs applicants for an opening for a Remote Federal Help Desk Manager.

Core Responsibilities of this position include:

• Managing daily Help Desk operations
• Managing MIMs for significant outages
• Managing helpdesk staff

Qualifications for this position include:

• Eligibility to obtain and maintain a DoD Security Clearance (Secret)
• 5 or more years of demonstrated experience providing end user support in a professional environment
• IAT Level II certification (i.e. Security+)
• 3 years of experience in Helpdesk Management
• ITIL process knowledge
• 1 year of experience working in a cloud environment