Job Summary
A technology service and digital transformation consulting firm needs applicants for an opening for a Remote Federal Help Desk Manager.
Core Responsibilities of this position include:
- Managing daily Help Desk operations
- Managing MIMs for significant outages
- Managing helpdesk staff
Qualifications for this position include:
- Eligibility to obtain and maintain a DoD Security Clearance (Secret)
- 5 or more years of demonstrated experience providing end user support in a professional environment
- IAT Level II certification (i.e. Security+)
- 3 years of experience in Helpdesk Management
- ITIL process knowledge
- 1 year of experience working in a cloud environment
