Job Summary
A financial software development company has an open position for a Remote Financial Software Service and Support Manager 1 .
Core Responsibilities of this position include:
- Performing regular call monitoring
- Holding regular Business Reviews
- Driving upsell/cross-sell programs
Qualifications for this position include:
- Experience in launching upsell/cross-sell programs within a Customer Success environment
- Competent in the use of GSuite and other office tools
- Deep knowledge on the use of agent tools (e.g Salesforce, etc)
- Ability to manage multiple priorities within a fast paced and high volume environment
