Remote IT Customer Impact Operations Associate

Job Summary

An information technology company is searching for a person to fill their position for a Remote IT Customer Impact Operations Associate.

Core Responsibilities of this position include:

• Supporting and executing on internal administrative and compliance processes
• Developing deep operational knowledge of the SaaS customer-facing delivery business
• Supporting in the creation, improvement, and automation, where applicable, of customer collateral, outreach, and engagement

Position Requirements Include:

• Ability to frame business questions and translate business requirements into useful datasets/reports with actionable insights
• Critical thinker with strong analytical skills and data-driven approach to problem-solving
• Self-starter who is passionate about supporting a world-class Customer Impact team
• Significant experience using Excel, PowerPoint, and/or SQL to analyze, manipulate, and present data
• 1-3+ years of relevant experience within an operations, finance, go-to-market strategy, consulting, and/or analytics role at a SaaS-based company