Job Summary

A healthcare company is filling a position for a Remote Member Service Guide Supervisor.

Must be able to:

• Lead a team of Member Service Guides at varying skill levels
• Provide coaching & training to assist guides in exceeding member expectations and building customer loyalty
• Manage team to achieve goals on phone service levels, call quality, case resolution turnaround times, and member engagement

Skills and Requirements Include:

• A strong desire to improve the health care experience: you love to serve and make a difference
• Strong problem-solving skills and able to adapt to change in a fast-paced environment
• The ability to manage time effectively, prioritize tasks, set goals, and develop systems for achieving those goals
• Proven ability to close performance gaps
• The ability to adjust your coaching and teaching style to different people
• Ability to think analytically and connect data trends to behaviors