Job Summary
A technology company needs applicants for an opening for a Remote SaaS Software Customer Success Manager.
Must be able to:
- Own the customer lifecycle, from onboarding through to renewal and beyond
- Act as primary point of contact for the customer, owning the customer relationship
- Take a consultative approach to understand each customers’ unique requirements
Must meet the following requirements for consideration:
- Demonstrable track record of repeatedly meeting and exceeding quota and net revenue retention goals
- Experience working in a SaaS company or fast growing start-up
- A clear, confident and compelling communicator
- Superb listening skills and the ability to dig deeper to uncover the customer’s true objectives
- Passionate about the value of great customer service
- An expert project manager who can manage stakeholder expectations, and ensures all key objectives and timelines are met
