Remote Salesforce Technical Support Engineer II

Job is Expired

Location: Nationwide

Compensation: Salary

Staff Reviewed: Mon, Jan 30, 2023

Job Category: Information Technology

Remote Level: 100% Remote

Employment Status: Permanent

Employer Type: Employer

Career Level: Experienced

Education Level: Bachelors, Masters

Job Summary

An eSignature technology company has a current position open for a Remote Salesforce Technical Support Engineer II.

Core Responsibilities Include:

Managing and resolving escalated cases of incoming support channels to troubleshoot issues
Partnering with non-delivery teams to identify needs and develop product training
Using broad technical product expertise within DAC areas to help customers increase adoption

Skills and Requirements Include:

Bachelor of Science degree in a Computer Science, Engineering or related technical discipline
2+ years of SaaS network troubleshooting experience in Technical Support or similar capacity
Basic understanding of modern markup and programming languages
Experience troubleshooting in a web-based environment
Self-motivated, goal-oriented, excellent organizational skills and superior time management skills
Log analysis experience using network tools such as Wireshark, Fiddler, Charles Proxy, browser developer tools or similar

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Job is Expired

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Remote Salesforce Technical Support Engineer II

Job Summary

COMPLETE JOB DESCRIPTION

Company Overview

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