Job Summary
An eSignature technology company has a current position open for a Remote Salesforce Technical Support Engineer II.
Core Responsibilities Include:
- Managing and resolving escalated cases of incoming support channels to troubleshoot issues
- Partnering with non-delivery teams to identify needs and develop product training
- Using broad technical product expertise within DAC areas to help customers increase adoption
Skills and Requirements Include:
- Bachelor of Science degree in a Computer Science, Engineering or related technical discipline
- 2+ years of SaaS network troubleshooting experience in Technical Support or similar capacity
- Basic understanding of modern markup and programming languages
- Experience troubleshooting in a web-based environment
- Self-motivated, goal-oriented, excellent organizational skills and superior time management skills
- Log analysis experience using network tools such as Wireshark, Fiddler, Charles Proxy, browser developer tools or similar
