Remote Salesforce Technical Support Engineer II

Job is Expired
Location: Nationwide
Compensation: Salary
Reviewed: Mon, Jan 30, 2023

Job Summary

An eSignature technology company has a current position open for a Remote Salesforce Technical Support Engineer II.

Core Responsibilities Include:

  • Managing and resolving escalated cases of incoming support channels to troubleshoot issues
  • Partnering with non-delivery teams to identify needs and develop product training
  • Using broad technical product expertise within DAC areas to help customers increase adoption

Skills and Requirements Include:

  • Bachelor of Science degree in a Computer Science, Engineering or related technical discipline
  • 2+ years of SaaS network troubleshooting experience in Technical Support or similar capacity
  • Basic understanding of modern markup and programming languages
  • Experience troubleshooting in a web-based environment
  • Self-motivated, goal-oriented, excellent organizational skills and superior time management skills
  • Log analysis experience using network tools such as Wireshark, Fiddler, Charles Proxy, browser developer tools or similar
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