Technical Support Engineer

Job Summary

A company is looking for a Technical Support Engineer 3.

Key Responsibilities

• Troubleshoot configuration, hardware, and software issues, and replicate customer environments
• Advocate for customers to ensure timely problem resolution and understand their network environments
• Participate in creating Knowledge Base articles and collaborate with internal teams on escalations

Required Qualifications

• Bachelor's or master's degree in Electrical, Electronics, Computer, or Telecommunication Engineering
• 3+ years of experience in IP Network Routing and/or Switching
• In-depth knowledge of IP Packet flow
• Proficiency in any two technologies: Layer 2 and Layer 3 technologies, MPLS, or other networking protocols
• Preferred knowledge of networking platforms such as routers, switches, and firewalls