Job Summary
An education technology company is searching for a person to fill their position for a Remote Senior Client Support Analyst.
Candidates will be responsible for the following:
- Analyzing client programs and provide recommendations to help clients achieve goals and maximize results
- Working with clients on in-app troubleshooting, consultation, or configuration/code changes
- Performing diagnostics with clients to collect information about problems to determine the source of errors
Position Requirements Include:
- Strong written and verbal communication skills
- Skilled at identifying patterns and behaviors that can impact a client's experience, both positive and negative
- Ability to collaborate and develop effective working relationships
- Bachelor's Degree and/or commensurate experience
- 4+ years' experience in a customer-facing role
- Experience using Zendesk, SalesForce, and/or Netsuite
