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Remote Senior Customer Experience Tools Manager
Job Summary
A software development company needs applicants for an opening for a Remote Senior Customer Experience Tools Manager.
Individual must be able to fulfill the following responsibilities:
- Build and develop a world-class Tools team within Customer Experience
- Own the end to end vision
- Build strong cross-functional relationships
Qualifications Include:
- 7-10 years of experience in a systems & tools team, ideally at a hyper-growth SaaS or digital marketplace
- 3+ years of 1st line management experience
- Extensive experience with implementing, maintaining and optimizing Zendesk
- Track record of leading and proactively managing end-to-end execution of strategic projects
- Experience with additional types of Customer Experience tools
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COMPLETE JOB DESCRIPTION
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